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Introduction to Fin AI Copilot
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Set up Fin AI Copilot
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Report on Fin AI Copilot
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Roll out Fin AI Copilot to your team
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Best practices for using Fin AI Copilot
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Recap
Getting started with Fin AI Copilot
Equip your team with AI Copilot to expand support capacity without increasing headcount.
"We're seeing conversations that leverage Fin AI Copilot have a higher chance of closing on the first touch, rather than needing additional transfers, escalation or assistance from other teams. For our customers, that means they're getting the answer that they need quicker."
- Angelo Lavanos, Senior Director of Global Support at Lightspeed Commerce
Fin AI Copilot can increase your agent efficiency by up to 31%. In this course we'll cover:
- How to set up Fin AI Copilot
- How to report on your team’s usage of Fin AI Copilot
- How to test and roll out Fin AI Copilot to your team
- How to best use Fin AI Copilot as an agent